- OVERVIEW
- DAY 1
- DAY 2
- SPEAKERS
- AI REPOSITORY
- WORLD CAFES
- LOGISTIC NOTES
- RELATED
All the plenaries will be streamed online.
The World Bank's Institutions Global Department and the Innovation for Development Impact Department are set to host the second iteration of the GovTech and Public Sector Innovation Global Forum on May 27-28, 2025.
The Forum will convene global experts from government, academia, industry, and civil society to explore how technology can transform public sector institutions and foster collaborations that accelerate the implementation of innovative public sector solutions.
This edition of the Global Forum is co-hosted by the governments of Austria, Estonia, Korea, and Switzerland, in collaboration with OECD, UNDP, Mastercard, Microsoft and Visa. MIT GOV/LAB, and Harvard CID will provide academic insights.
Participants will have numerous opportunities to engage in interactive sessions, including world caf¨¦s and deep dives, to share ideas and best practices, and co-create solutions to pressing governance challenges.
We will be updating the agenda on this page. If you want to receive notifications about this event .
Day 1 Agenda: Tuesday, May 27, 2025
08:30 |
Breakfast and Registration |
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09:00 Preston Auditorium |
Opening Remarks |
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09:15 |
Setting the Stage: Lightning round on Institutions and GovTech | ||
09:45 |
Plenary 1 ¨C Preparing the Public Sector for the AI Revolution: Institutional Key Enablers and Building Blocks | This session will explore the fundamental key enablers and building blocks for adoption of AI in government, including data governance, digital infrastructure, and workforce capabilities. It will share country experiences in integrating AI into public administration, highlighting key challenges such as algorithmic bias, cybersecurity, and ethical AI implementation. Speakers:
Moderator: Daniel Ortega, Lead Governance Specialist, Institutions Global Department, World Bank |
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10:45 |
Coffee Break |
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11:15 |
World Caf¨¦s - GovTech in Action: Lessons from Experience Interactive sessions on innovative GovTech initiatives lead by Governments, the World Bank, and partner organizations across the World.
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12:30 |
Lunch |
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13:30 |
Breakouts and Discovery Sprint |
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1: CivicTech for Government Responsiveness and Accountability The breakout will discuss how CivicTech can enhance links and trust between citizens and governments, exploring the benefits of technologies for improved responsiveness, and the co-creation of services and policies.
Moderator: Oleksii Balabushko, Practice Manager Institutions, East Asia Pacific Region, World Bank. |
2: Greening GovTech for a Sustainable Digital Transition The breakout will discuss how to reduce the carbon footprint of the digital transition in the public sector, namely through green procurement practices, green datacenters and multichannel service delivery.
Moderator: , Senior Governance Specialist, Institutions Global Department, Prosperity, World Bank. |
3: Skills to sustain Public Sector Transformation The breakout will emphasize enhancing workforce digital readiness, reskilling and upskilling employees for the digital era, and fostering public sector leadership in GovTech to ensure sustainable public sector transformation.
Moderator: Joseph Kizito Mubiru, Practice Manager, Institutions, Latin American and the Caribbean Region, World Bank. |
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MC C2 - 350 |
Discovery Sprint 1 - Partnering with the Private Sector to Digitalize Citizen Experiences This session will discuss key pain points, benchmark global best practices, and co-design practical public-private partnership models for digital service delivery. Grounded in real-world case studies and guided by the Double Diamond design method, the session will foster structured collaboration and actionable takeaways.
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15:00 |
Coffee Break |
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15:20 Preston Auditorium |
Special Remarks:
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15:30 |
Plenary 2 ¨C Citizen-Centric Public Services in the Age of AI | The session will explore how new technologies such as AI are transforming public service delivery, making government operations more efficient, responsive, and community focused. It will examine how can strengthen citizen engagement, empower communities, and foster inclusive participation through transparent and participatory processes. Speakers
Moderator: Lisa Finneran, Director for Innovation at the World Bank Group |
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16:30 |
Breakouts and Discovery Sprint | ||
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4: Public-Private Collaboration: Partnering for Innovation This session will explore strategies and practices to strengthen GovTech partnerships that can drive transformative changes and improve public sector outcomes.
Moderator: Stela Mocan, Manager, Technology Innovation Office, World Bank Group |
5: The Future of Cloud Computing in Public Sector Institutions This breakout will explore the future of cloud computing, focusing on data sovereignty, AI, and quantum computing, and their impact on institutes.
Moderator : Khuram Farooq, Senior Specialist Institutions Department, Prosperity Vice presidency, World Bank |
6: GovTech for Transforming Service Delivery This session will explore the essential elements required to create digital-forward public services. The format will include a short 30 minute ¡°firestarter chat¡± that will center on live examples from governments that are on different stages of their digital transformation journey for government services. It will also include facilitated round table discussions with the participants based on the themes discussed during the firestarter chat.
Moderator: Yiannis Theodorou, Senior Digital Transformation Advisor, Tony Blair Institute for Global Change |
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Discovery Sprint 2 ¨C GovTech in Public Financial Management: Tackling Interoperability and Data Silos (MC C2 - 350) Fragmented government systems hinder effective public financial management, leading to inefficiencies, limited transparency, and data silos. This sprint challenges participants to explore how better integration¡ªthrough improved interoperability, data sharing, and innovative approaches¡ªcan enhance budgeting, spending, and financial oversight while strengthening accountability and reducing inefficiencies.
Facilitator: Philip John McGrath, Senior Governance Specialist, Institutions Global Department, Prosperity, World Bank |
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18:00 |
Networking Cocktail |
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19:30 |
End of Day 1 |
Day 2 Agenda: Wednesday, May 28, 2025
08:00 |
Breakfast |
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08:15 Preston Auditorium |
Overview of Day 1 |
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08:30 |
Plenary 3 ¨CLeveraging Technology to Reimagine Core Government Systems The session will explore how emerging technologies can be leveraged to reimagine and enhance core government systems, improving efficiency and service delivery. It will highlight the role of policy frameworks, legal structures, and governance models in ensuring responsible AI adoption and addressing emerging risks in AI-enabled decision-making. Speakers
Moderator
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09:30 |
Breakouts and Discovery Sprint | |||
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7: Digital Procurement for Efficient and Accountable Governments This session will explore how digital procurement enhances transparency and accountability, focusing on fraud detection and data-driven supplier performance evaluation.
Moderator: Rita Ramalho, Lead Economist, World Bank |
8: Tackling Corruption with Technology This breakout will explore innovative approaches¡ªwhether through transparency, data-driven oversight, or frontier technologies¡ªto strengthen integrity and reduce corruption risks in government operations.
Moderator: , Lead Economist, World Bank |
9:The Institutional Imperative in Digital Public Infrastructure The session will focus on how to enhance government services through robust digital public infrastructure such as digital identity, digital payments, and data management.
Moderator: Harish Natarajan, Practice Manager, Financial inclusion and Infrastructure, World Bank |
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MC C2 - 350 |
Discovery Sprint 3 - Customizing Public Services on the Basis of Life Events Public services often operate in silos, making it difficult to deliver seamless support at key life moments for citizens. This sprint challenges participants to explore new ways¡ªwhether through better coordination, data sharing, or innovative tools and new technologies¡ªto break down agency barriers and create more responsive, user-centered services.
Facilitator: Philip John McGrath, Senior Governance Specialist, Institutions Global Department, Prosperity, World Bank |
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11:00 |
Coffee Break |
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11:30 |
Plenary 4 ¨C GovTech & Impact in Government Operations This session will explore how GovTech and AI can be utilized to enhance operational efficiency in government services and processes. Participants will discuss innovative solutions and real-world applications to address key government challenges based on experiences from the different regions of the world.
Moderator: Anita Sobjak, Senior Governance Specialist, World Bank |
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12:30 |
Lunch & Innovation |
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14:00 |
Innovation Challenge The Innovation Nexus: Public and Private Sectors Uniting for Impact Speakers:
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14:30 |
Breakout and Discovery Sprint |
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10: Enhancing a Data-Driven Public Sector This breakout session will show how governments can build a data-driven public sector to strengthen institutional capacity and enhance service delivery, focusing on the roles of data governance, open government and interoperability, and the application of advanced data analytics. Speakers:
Moderator: Chiara Bronchi, Practice Manager |
11: Cybersecurity in Core Government Systems The session will delve into the evolving landscape of cyber threats in the public sector and the role of artificial intelligence in enhancing security measures, discussing solutions to protect sensitive data and ensure robust cybersecurity. Speakers:
Moderator: , Senior Digital Specialist World Bank |
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Discovery Sprint 4 ¨C GovTech for Optimizing Public Investments and Securing Assets Governments must optimize public investment and asset management, yet outdated processes limit efficiency and adaptability. This sprint challenges participants to identify key bottlenecks and explore how emerging technologies could enhance decision-making, transparency, and long-term value.
Facilitator: Philip John McGrath, Senior Governance Specialist, Institutions Global Department, Prosperity, World Bank |
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16:00 |
Plenary 5 - GovTech Global Partnership for a Future-Ready Public Administration The session will discuss the expanding network of global partners involved in the GovTech Global Partnership, engaging attendees on how to further enhance collective efforts towards a coherent, inclusive, and sustainable digital transformation of public sectors worldwide.
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16:30 |
Closing Remarks
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16:45 | End of Forum |
Contribute to the Global AI-in-Government Case Study Repository
Showcase. Share. Inspire.
At the GovTech and Public Sector Innovation Global Forum 2025, the World Bank's GovTech Team will be presenting a beta version of an ambitious new initiative: a global repository of real-world AI deployments in public administration. This forthcoming platform will highlight how governments around the world, at all income levels, are deploying AI to solve pressing public sector challenges.
What We¡¯re Looking For:
We¡¯re seeking fresh, practical and impactful case studies from public institutions using AI in areas such as:
Government administrative processes
HR, payroll, and recruitment
Tax administration
Public financial management
Justice and rule of law (civil and administrative)
Anti-corruption
Citizen engagement and participation
Whether your use of AI is just getting started or already well-established, we want to hear from you.
Why Submit?
Showcase your innovation to a global audience of reformers and decision-makers
Help other governments learn from your experience
Strengthen cross-country collaboration around practical AI governance
Submissions will be reviewed and may be featured in the final version of the repository. We may follow up with you to confirm or clarify details.
World Caf¨¦s - GovTech in Action: Lessons from Experience (PRESTON Auditorium) Interactive sessions on innovative GovTech initiatives led by Governments, the World Bank, and partner organizations across the World. 1. Austria¡¯s AI Governance in the Era of the EU AI Act: Current Structures, Implementation and Future Directions 2. SICPA Digital Solutions for Governments 3. Macro trends on Cyber: How Mastercard can support government stakeholders with Threat Intelligence 4. Estonia: Data Consent Service 5. GovTech Skills Surveys of Public Servants 6. How to Build Successful Public-Private Partnerships: Trust Valley Use Case 7. Albania: Frontiers in GovTech 8. Embracing AI in the Public Sector; Moving from ¡°Why AI¡± to ¡°How to AI¡± 9. India: Transforming Public Service Delivery Through Digital Capacity Building 10. Open Source and Digital Public Goods at UNDP 11. Bridging the Gap: Digital Inclusion for Transformative Public Services in Argentina 12. Streamlining Social Benefits with SocialCard in Germany 13. Rajasthan : Spearheading Public Finance, GovTech and Service Delivery Reforms at Sub-National level in India 14. The Economic Impact of Digital Public Infrastructure 15. Timor-Leste: Early Stages of AI Adoption in Public Service System 16. Armenia: Digitalization and Modernization of Justice Sector 17. Guatemala: Risk Based Micro-Data Analysis for Tax Compliance 18. Revolutionizing Public Procurement in Africa: Home-Grown e-GP Innovations in Ethiopia, Tanzania, and Malawi 19. How Does Technological Advancements Influence the Work of SAIs? 20. NOSi Kriol: Interoperable Artificial Intelligence Platform
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REGISTRATION
Tuesday, May 27th & Wednesday, May 28th: Registration and breakfast start 7:30-08:30
We encourage attendees to come and register early!?
Event location: World Bank MC Building
Address: 1818 H St NW, Washington, DC 20433
BADGES will be provided as you register. Please make sure you bring a government-issued ID to retrieve your badge.
VISA
Please be aware that that you might have issues when entering the USA if you do not have a valid US entry visa or ESTA. We suggest you have your invitation letter and ticket available.
ACCOMMODATION
Hotels within walking distance of the World Bank Headquarters. Should you require accommodation, kindly reach out directly to the Hotel.
State Plaza Hotel
2117 E St NW Washington, DC 20037
Tel.:
Lombardy Hotel
2019 Pennsylvania Avenue NW Washington, DC 20006
Tel.:
Club Quarters
839 17th St NW Washington, DC 20006
Tel.:
TRANSPORTATION
Transportation options from the airport to the hotel:
A) from Dulles International Airport (IAD):
UBER and taxis: $60-90 approximately.
Train: Silver line to Foggy Bottom
B) from Washington Reagan Airport (DCA):
UBER and taxis: $20-40 approximately.
Train: Blue line to Foggy Bottom
MEALS
Meals and beverages will be provided at the event venue. These meals include breakfasts, coffee breaks, lunches, and an evening reception on May 27th.
LANGUAGE
The Conference will be held in English, with simultaneous interpretation in French, Spanish and Russian.
INTERNET ACCESS
Wi-Fi (Wireless Internet access) is available free of charge throughout the venue to all Forum attendees. Password information will be posted everywhere on-site on the day of the event.
ELECTRICITY
Please remember to bring a travel adapter for USA power outlets. The official voltage for the USA is 120 volts.
EVENT ATTIRE
Business attire is recommended.
EQUIPMENT AND PERSONAL EFFECTS
Forum participants are reminded to take care of their personal equipment such as laptops, smartphones, tablets, and other valuables. Do not leave them unattended. Safety deposit boxes are available at the Hotel. The World Bank Group is not responsible for any loss of personal effects.
IMPORTANT INFORMATION
Please ensure you have your own personal travel insurance.
EMERGENCY CONTACTS
WBG emergency: +1 (202) 458-8888
Police and Health Emergencies: 911
Date: May 27 - 28, 2025 ET
Location: World Bank Headquarters